Article 1 - Identity of the trader

trading under the name / names: Dominia-shop
Business location and visiting address:
Breestraat 21
2311 CG Leiden
Netherlands Telephone: 071-5139790 (local rate)
Access: 7.5 hours hours a day, six days a week (between hours)
Email: via info@dominia-shop.nl
Commercial Register: 28101795
VAT number: NL174684228B01

Article 2 - Offer

Articles on the website are already offered including VAT
The articles are presented excluding shipping costs. This can vary from country to country from which you ordered
All the items offered on the website are in stock in the store, unless stated otherwise get with the product, for example a delivery.
The offer includes a complete and accurate description of the products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the contractor uses these images are a true representation of the products and / or services. Obvious mistakes or errors in the offer does not bind the entrepreneur.
Each offer contains such information that is clear to the consumer what rights and obligations which are attached to accepting the offer. This concerns in particular:
-Size Of clothing by size
material type
Quantity below content eg makeup in milliliters
Article 3 - The contract

The contract is concluded at the moment the consumer accepts the offer and meet the corresponding conditions.
The processing of the order will be If the consumer has accepted the offer electronically treated.
The entrepreneur can - within the law - to inform or consumers of its payment obligations, and all facts that are important to a sound conclusion of the distance contract and factors. If the operator under this investigation was justified in order not to accept the agreement, he is entitled to refuse an order or request or special conditions to the implementation.
The entrepreneur will the product or service to the consumer the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium, send:
a. the address of the establishment of the business where the consumer can lodge complaints;
b. the conditions and how the consumers of the withdrawal right can use, or a clear statement regarding the exclusion of the right of withdrawal;
c. information on existing after sales service and guarantees
Article 4 - Right of withdrawal upon delivery of products

When purchasing products, the consumer can cancel the contract without giving any reason within 14 (fourteen) days. This period starts on the day after receipt of the product by the consumer or a previously designated by the consumer to the trader published. For consumers outside countries, this is 30 (thirty) days associated with delivery times of parcel services.

During this period the consumer will treat the product to the packaging. He will only unpack the product to the extent or use as necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, the product with all accessories and - if reasonably possible - return to the entrepreneur in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.
With the delivery of services, the consumer can cancel the contract without giving any reason for at least 7 (seven) days, starting on the day of entering into the agreement.
To exercise his right of withdrawal, the cinsument can call us at telephone number indicated or e-mail.
Article 5 - Costs in case of withdrawal

If the consumer exercises his right of withdrawal, will not exceed the cost of returning the goods.
The entrepreneur If the consumer has paid an amount, this amount as soon as possible but no later than 30 days after the return or cancellation, refund.
Article 6 - Exclusion of right of withdrawal

This can be if the consumer does not have a right of withdrawal, excluded by the entrepreneur entrepreneur submitted only this clearly in the offer, at least in time has given for the conclusion of the contract.
Exclusion of the right of withdrawal is only possible for products:
a which have been made by the entrepreneur to the consumer's specifications.;
b. that are clearly personal in nature;
c. which can not be returned due to their nature;
d. that spoil or age quickly;
e. whose price depends on fluctuations in the financial market over which the trader has no influence;
f. for piercing and make-up;
g. to hair dye and lenses of which the consumer has broken the seal.
h. discounted items in the SALE. These can be exchanged for a different size, provided it is still available.
Exclusion of the right of withdrawal is only possible for services:
a. on accommodation, transport, catering or leisure to carry on a certain date or during a specified period;
b. the supply with the express consent of the consumer, before the withdrawal period has expired;
c. betting and lotteries
Article 7 - The price

The prices of the products and / or services during the period mentioned in the offer will not be increased, except for price changes resulting from changes in tax rates.
The business products or services whose prices Notwithstanding the preceding paragraph are subject to fluctuations in the financial market over which the trader has no influence, with variable prices. These fluctuations and the fact that any price targets, are stated in the offer.
Price increases within 3 months after the conclusion of the contract are only allowed if they are the result of legislation or regulations.
Price increases from 3 months after the conclusion of the agreement only permitted if the trader stipulated as much and:
a. they are the result of legislation or regulations; or
b. the consumer has the power to terminate the contract on the date the increase takes effect.
The supply of products or services mentioned prices include VAT.
Article 8 - Conformity and Guarantee

The company guarantees that the products and / or services comply with the contract, the specifications stated in the offer, the reasonable requirements of reliability and / or usefulness and, at the date of conclusion of the agreement existing legal provisions / or government regulations. If agreed, the entrepreneur also means that the product is suitable for other than normal use.
A guarantee provided by the trader, manufacturer or importer does not affect the legal rights which the consumer can do under the contract against the trader funds. And receivables
For any losgaande seams and buttons of dress, We offer repair in the shop. There we have a sewing workshop to solve it for you.
Article 9 - Delivery and execution

The trader will take the greatest possible care in the receipt and execution of orders and products in assessing applications for the provision of services.
The place of delivery is the address that the consumer makes known to the company.
The operator the amount that in case of dissolution consumers paid as soon as possible but no later than 30 days after repudiation.
The entrepreneur If delivery of an ordered product proves impossible, endeavor to provide a replacement article. Will be reported later than the delivery in a clear and comprehensible manner that a replacement item is delivered. The right of withdrawal can not be excluded with replacement products. The cost of return shipment are borne by the consumer.
The risk of loss of products to the consumer until the moment of delivery to the consumer or a pre-designated and to the trader, unless this is expressly agreed. In order to prevent this, we always send with a code track. DHL is the cheapest with its € 4.95, but takes 3 to 5 days delivery. PostNL with € 6.75, 1 to 2 days delivery time.
Article 10 - Payment

Insofar as not otherwise agreed, the amounts due to be paid by the consumer within 7 (seven) days.
When selling products to consumers in terms never be a prepayment of more than 50% agreed. Consumers can If payment is agreed, do not assert any rights regarding the execution of the order or service (s) before the stipulated advance payment made.
The consumer has the duty to inaccuracies in the payment details immediately to the operator.
In case of default by the consumer and subject to legal restrictions, the right to advance to the consumer reasonable costs.
If you do not pay for the product for that time, will be made. Not shipping the product the product will be available again after the 14 days cooling on the website and in the store.
Article 14 - Complaints

The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.
Complaints about the performance of the contract must be submitted to the entrepreneur, after the consumer has found the defects. Set promptly, fully and clearly
When the trader complaints, within a period of 14 days from the date of receipt answered. If a complaint is a foreseeable longer processing time, answered by the operator within the period of 14 days with an acknowledgment of receipt and indicating when the consumer can expect a more detailed answer.
A complaint about a product, service or the service of the entrepreneur may also be submitted via email to the company. info@dominia-shop.nl or telephone 071-5139790
The complaint is then treated with the relevant person where the complaint is for.
If the complaint can not be resolved by mutual agreement creates a dispute that is subject to dispute. this money only for purchases through Paypal