Article 1 - Identity of the entrepreneur
Labrujere
trading under the name(s): Labrujere

Business & visiting address:
Haarlemmerstraat 25
2312 DJ Leiden - Netherlands
Phone number Netherlands: 071-5120983 (local rate)
Availability: Monday 1:00 PM - 6:00 PM Tuesday to Friday 10:00 AM - 6:00 PM Saturday 10:00 AM - 5:00 PM
Chamber of Commerce number: 28010944

Article 2 - Offer
All the articles on the website are offered including VAT
The items are offered excluding shipping costs. This may vary per country from which you order
All the items offered on the website are in stock in the store, unless otherwise stated with the product, for example with a delivery time.

Article 3 - The agreement
The agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the associated conditions.If the consumer has accepted the offer electronically, the processing of the order will be handled.The entrepreneur can inform himself - within legal frameworks - whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons, or to attach special conditions to the execution.The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;the information about existing after-sales service and guarantees

Article 4 -Right of withdrawal upon delivery of products
When purchasing products, the consumer has the option to dissolve the agreement without stating reasons during 14 (fourteen) days. This period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur. For consumers outside countries this is 30 (thirty) days in connection with delivery times of parcel services.
During this period, the consumer will handle the product and the packaging with care.
He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.When providing services, the consumer has the option to dissolve the agreement without stating reasons for at least 7 (seven) days, commencing on the day of entering into the agreement.To make use of his right of withdrawal, the customer can call us at the indicated telephone number or send an e-mail.

Article 5 -Costs in case of withdrawal
If the consumer makes use of his right of withdrawal, the maximum costs of return will be for his account.If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

Article 6 -Exclusion right of withdrawal
If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has stated this clearly in the offer, at least in time for the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products that have been established by the entrepreneur in accordance with the consumer's specifications;which are clearly personal in nature;which by their nature cannot be returned;which can spoil or age quickly;the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;for piercings and make-up;for hair dyes and lenses for which the consumer has broken the seal.discounted items on SALE.
These can be exchanged for another size, if it is still available.Exclusion of the right of withdrawal is only possible for services:relating to accommodation, transport, restaurant business or leisure activities to be carried out on a specific date or during a specific period;the delivery of which has started with the express consent of the consumer before the cooling-off period has expired;regarding betting and lotteries

Article 7 -The price
During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices.

This dependence on fluctuations and the fact that any prices quoted are target prices are stated in the offer.Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:they are the result of statutory regulations or provisions; orthe consumer has the authority to cancel the agreement on the day on which the price increase takes effect.
The prices stated in the offer of products or services include VAT.

Article 8 -Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and /or government regulations.
If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.
We offer in-store repair for any loose seams and buttons on clothing. We have a sewing workshop there to solve it for you.

Article 9 -Delivery and execution
The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has made known to the company.In the event of dissolution, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 30 days after dissolution.If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to make a replacement item available.
At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered.
For replacement items right of withdrawal can not be excluded.
The costs of return shipment are for the account of the consumer.
The risk of loss of products rests with the consumer until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.
To prevent this, we always ship with a track code. DHL is the cheapest with its €5.75, but it does take 3 to 5 days in delivery. PostNL with €6.75, 1 to 2 days delivery time. And recently also Homerr € 3.80. With this option you will have to pick up the package yourself at a nearby kiala point.

Article 10 -Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 (seven) days.When selling products to consumers, an advance payment of more than 50% may never be stipulated in general terms and conditions.
When advance payment is stipulated, the consumer cannot assert any rights with regard to the execution of the relevant order or service(s) before the stipulated advance payment has been made.
The consumer has the obligation to immediately report inaccuracies in the payment details provided or stated to the entrepreneur.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.If you do not pay for the product before that time, the product will not be prepared for shipment.
after the 14-day cooling-off period, the product will be offered again on the website and in the store.

Article 11 -Complaints procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly, after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt.
If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.
A complaint about a product, service or the service of the entrepreneur can also be submitted by e-mail to the company.
Mail or by phone 071-5120983The complaint will then be handled with the relevant person for whom the complaint is intended.
If the complaint cannot be resolved by mutual agreement, a dispute will arise that is subject to the dispute settlement procedure. This only applies to purchases via Paypal